We were misled and lied to by Presto, spoke with Abe on 12/20 and went through our quote from Mayflower who conducted the survey of our home, I was told by Abe he didn’t have anyone in the area who could come do a survey, so sending over Mayflower’s was good. He reviewed the survey and called me back to discuss, we went through the items, I received the price for $4,900. I asked numerous times, “Would this quote go up?” and was told it would NOT based off the survey of inventory sent. We added nothing to the inventory. Once the truck was packed the volume went up from the qouted amount, the charge for packing material more than doubled. This resulted in a final charge being 57% more than the qoute. I tried to contact Abe as soon as I was aware of the increase (my husband was at the house during the packing). Abe didn’t return messages. On the day the material arrived we were able to force Abe to talk about our issues. Abe was unable to help at the time; he hadn’t recieved the inventory from his driver. We had a commitment if we paid the balance Abe would keep the conversation open regarding resloving our issues. He comitted to contact within 72 hrs; it has been 3 wks and we’ve not recieved a call. I once again would like to reinforce that Abe comitted numerous times the price wouldn’t increase!\r
Legally if your quote goes up by more than 10% you don't have to pay the full amount until 30 days, so you have time to work it out with company, they did not allow this and made us pay the full amount in cash before they would unload our items. We are working with better business bureau and an attorney on this issue currently.\r
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Also, most the boxes were only packed with 1-2 items and we were charged per box and space and they weren't properly packed.\r
We also were told our items would be picked up on 1/2, I called on 12/31 and was told still on for 1/2 and would get a call on 1/1. on 1/1 at 6:00pm still no call, I called and was told they would be at house next day, 1/2 between 12:00pm-2:00pm. I had an appointment during that time, so asked a family member to come to house and wait. I get a call at 12:40pm on 1/2 that the truck would be there the next day!!!! We had to be out of the house that day, this caused us an extra day's rent and a night at a hotel due to their lack of communication.\r
Do not believe the other reviews, as most of them are probably from employees of the company.\r
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I would NOT recommend this company at all, they are very misleading and fraudulent.
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