Vanity pups was very helpful in finding my morkie, but I‘m not too satisfied. I was told to pick her up on Jan 4th at 6pm . It was a very busy Friday as I wasn't the only one picking up a puppy. Not a problem. By the time it was my turn it was about 9:30 pm. It was ok as it gave me and my kids time to play and bond with puppy! Jose was very helpful as far as giving me all the info and instructions needed. I purchased the crate and starter kit full of food, supplies, toys and treats for $190.00. I never had a puppy so I figured they are the experts, they know what I need! That part was very rushed as it was now 10:15 pm! The kit was filled fast and they had run out if certain standard supplies so some extras here and there were thrown in. I was also supposed to get an ID tag but the engraving machine was broken. When I got home I realized some treats had expired, some treats were for very large dogs and other items like the hairbrush which was huge were not appropriate for a barely 2lb puppy! I went back a week later and they were happy to exchange for other items although their stock was still lacking. My puppy got kennel cough which was covered by vet. When I called vanity pups to inform them (which they say please call if any problems or concerns) I spoke to, or tried to speak to Michael, but I was put on hold several times for over 15 mins. This happened all 3 calls I tried to make! All incoming calls were handled before mine! I could hear him talking to the other calls and it was just info about puppies on their website. I guess my sick puppy and I weren’t important. Three weeks later my puppy is still sick…. I still haven’t gotten my ID tag. They’ve been telling me for three weeks, just a few more days. We need to clean machine. How long does it take to clean a machine?? But honestly, the ID tag is the least of my problems! I decided to research the info on the pedigree papers that came with my adorable puppy. I googled the breeder even got phone number -- IM SHOCKED -- to learn that my puppy came from A PUPPY MILL! This breeder has over 280 dogs! Very disappointed @Vanity Pups. Enough said........
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