I will start by saying the The Guild Shop does excellent charity work with the revenues generated there. They, for the most part are very nice people. I have a current disagreement with them but I still like to shop there. \r
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With that said, they have very poor ethical standards where customers are concerned. I made an offer on a sofa and that offer was accepted. I was told to come in the next day and that they would change the price to the price they had accepted. The person who accepted my offer would not be there, but her colleague would be able to change the price to what we had agreed to and sell me the sofa, as long as it did not sell before he got to work. \r
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My wife and I drove in from Sugar Land early just to be sure we were there when he arrived. When he got around to us he indicated he did not care what the other person said and that this was a ""brand new deal and he would make the evaluation"". To make a long story short he and the store manager refused to honor the price I had agreed to. The store manager was only interested in "" Store Policy"" and not in the commitment her staff had made to my wife and I. After I retired I spent many years with a big box retail company and I completely understand what the law is. If an employee of a company makes an agreement to sell a product at a specific price to a customer, as long as that transaction is not illegal, the establishment is obliged to sell that product at that price. It makes no difference if the employee made a mistake or acted against store policy in doing so. The Guild Shop does not adhere to that ethic. They do not honor their commitments and do not call you when they have made a commitment to do so. I am saddened to see The Guild Shop lead in this direction as it will sour their loyal customers. The manager has had two chances to rectify this situation and has chosen not to do so as of today. If you make any business agreement with this store get it in writing... Even though a verbal agreement is just as enforceable as a written one. That is my humble opinion of the Guild Shop...
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