Joe is the best. He always is friendly and really tries to make you comfortable. He goes the extra mile. The only thing that I can stay about Ferman BMW is the prices of such things as minor repairs. My front seat had a 2 inch scratch repaired and the cost was 83.00. I just would have fixed it for nothing for a good repeat customer. Sometimes the little things really make the customer feel like they are someone who is respected and a necessary part of the business to remain successful.
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