Strictly reviewing the service department here:\r
\r
My 2006 Ford Fusion had been having transmission problems for months (including lurching while shifting and some pretty scary slippage problems while shifting on the Grapevine in heavy traffic) and I needed to get it fixed quickly, as I had events planned that I needed to drive several hours for.\r
I came without an appointment and they told me in under 2 hours what the diagnosis was: I needed a new transmission. Maybe they were ripping me off because they wanted the money from a new transmission. Who knows? All I know is i did NOT want my transmission to fail on the Grapevine or somewhere else. I left my car there to get the new transmission and the set me up with a complementary rental with unlimited mileage. The only thing I paid for was extra insurance on the rental (which was optional). Everyone I spoke to was very nice.\r
3 days later they called and told me the car was done (and they washed it!). It drives like it should now and I can drive with the confidence that the car won't suddenly die on me.
more