Horrible- If you don't feel like reading all of this just know this shop is VERY- \r
Sloppy, Unorganized, Snobby, Apathetic, Disinterested \r
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Wow- where to even start? I stopped in the store on my way out of town for a cruise looking for that one special unique, not ""cookie-cutter"" dress. I immediately was shoved into a dressing room and asked a million questions. The lady was helping me did not care about my wedding or the style that I wanted. She insisted that she knew best and that she would bring in 6 dresses for me to try on. She left and came back with 6 dresses two of my style and 5 of hers. She invited some intern in and they told me to get undressed. I am a little shy and don't even like changing in front of my own mother- so now we have a consultant, an intern, my mom, sister, and then my aunt who I barely know (but she suggested the place so she had to go). She kept telling me to hurry up. I was very overwhelmed. I found my dress (the one style dress that I suggested) and was so happy! The consultant was like is this it- ill need you to fill out the paperwork. Before I could even get dressed she was in my face with a clipboard telling me how much I had to pay when I needed to pay and to sign it. Just so you know all this information that she is throwing at me during the greatest and most nervous moment of my life so far is not written down anywhere. I sign it and she shoo's me out to the desk in the front to pay my bill. She never congratulated me, never thanked me- when I left room I never saw her again. \r
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The sample size I tried on fit like a glove and I wanted to make sure that they ordered that size for me. I called when I got back from my cruise to check in on the size and I got several different answers every time I called. If this place is so good- shouldn't they have my information on file and be able to just pull it out. Oh wait forgot to tell you the receipt I got- is on a standard invoice sheet from staples. Sketchy to say the least. \r
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Come October I get a call to pay a portion of my bill. They had informed me that I could pay as I needed until the dress came in. Dress was ordered in June- to be delivered in January. I could not pay all of it yet and had planned on making a payment in November. They called me every three weeks to tell me about trunk shows- why would I need to go to a trunk show when I have already ordered a dress from you? Thanks for making me feel like my experience was unique. I got a call at the beginning of November saying my dress was in- I was so happy. I let them know that I would be calling in a week to pay off the dress. I called back ready to pay the dress off and get it shipped (I live out of state) and they informed me that my dress was not in and that it should be shipped sometime in January (original ship date)- ok #2 sketchy moment. \r
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I called in January to pay the remaining balance and they said that they would call me by the 22nd to let me know status of dress. I did not hear from them so I called- the guy on the phone said that the lady with all the files was not there and he didnt know the status on my dress. He then said she would call me the next day and hung up.\r
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