CROOKS! WORST ""CUSTOMER SERVICE"" EVER!!! RUN AWAY FAST FROM THIS SCAM OF A ""COMPANY"". THEIR TACTICS ARE THROUGH DISRESPECT AND DECEPTION. \r
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We had them come look at our gas stove and our gas fireplace as they'd stopped working. I was told I'd need to play $54 for the visit. Okay- agreed. After that, it all fell away. The guy did nothing but try to up-sell and convince us we needed a horrible warranty for THREE months of coverage. He gave his spiel to every one of us over and over. \r
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Repair wise: TOTAL ESTIMATE- $1100. $900 for fireplace - $235 for stove. My father came over with the part and fixed BOTH in 10 minutes for $34!!!\r
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For the stove- I FIXED IT IN TEN SECONDS WHEN HE LEFT!!! All I needed to do was pull a washer out of knob hole. He didn't even try to pull the washer out and said we needed all new washers- dinky little rubber washers. As soon as he left, I fished the washer out and put it back in place- voila, it worked. \r
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I called to let them know that we no longer needed the work done as we were able to fix it all for $34 dollars and they were going to charge us $1100.00. \r
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The ""Manager"" was a RUDE, unprofessional character who spoke down to me informing me that we were responsible for 25% of the total cost of the visit due. Are you kidding me!? I told her I'd gladly pay for the $54 trip fee, but nothing further. She lectured me on needing to read something before signing, and was condescending, rude, aggressive, and completely unapologetic. \r
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I AM TAKING THIS UP WITH THE BBB, AND WOULDN'T RECOMMEND THIS COMPANY TO THE WORST PERSON IN THE WORLD...PERHAPS THAT PERSON IS THE ""MANAGER"" OF THIS COMPANY- IN WHICH CASE, HAVE AT IT, TAKE A DOSE OF YOUR OWN CRIMINAL MEDICINE. THEY ARE CROOKS, WRETCHED, AND HAVE NOT AN OUNCE OF INTEGRITY.\r
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I have never seen, heard of, or fathomed a ""company"" such as this. Action Appliance needs to and will be reported.\r
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