Extremely poor service.. Took 1 1/2 hours during the interview to materialize with a pile of blank pages to sign. Didn't publish the obituary until hours before the service, and then only with prompting. Made typographical errors in obituary-no proofreading. Didn't have music that was selected for the ceremony ready. Didn't even announce or introduce the deacon when he arrived. I found him sitting in the lobby. It's also been two weeks and we have no clue as to when we will receive my mother's remains. Caveat emptor.
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