it has a great reputation...don't pay attention to the negative comments of a few....go to the store, see for yourself. I've been going there for years, never one problem with sales or service. More than likely the ""haters"" who claim to have been ""wronged"", say so no matter what store they set foot in. It's their self-appointed job in life. And no, I'm not related to anyone who owns or works in a Video Only store.
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