I was rapidly signed up for a contract with little explanation. After tanning in what seemed like a broom closet, I told them I wanted to cancel my membership....just 15 minutes after signing the contract. They told me there was nothing they could do for me, and I would have to call customer service in the morning. I called right away and they wanted a certified letter in the mail by that day to honor the 24 hour cancellation. An email was not sufficient. They try to make it as difficult as possible. After reading through the contract I saw the charges would begin next month, come to find out my account was charged the next day. I was charged for an initiation fee that I was told at the salon would be waived because of my coupons. Called customer service again and was told this was not refundable. So this company got $27.45 out of me for making a bad choice and recanting within 20 minutes. This company is a scam and should be shut down. After reading through my contract, I discovered the monthly fee of $27.45 (which included a tax) was not for 12 months but for 13 months so the coupon for 5 weeks free that I had was actually not honored because I had to pay for 13 months instead of 12 with the initiation fee.
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