where to begin? this company is most happy to sell you chemicals and give advice--even if it is bad advice. we were sold chemical after chemical to clear our pool only to find out that we actually needed the sand in the filter changed. had service to have that done, service man changed sand and made the filter leak. called several times to have some one come out and fix it. wouldn't return calls and missed appointments. finally asked to have owner call me. he did but he made it quite clear that because we did not have a service plan with them and the sand change was a ""little job"" we were not important to him. wouldn't make appointment for us and then hung up on me when i wouldn't allow him to intimidate me. did send service person out, they did attempt to fix the leak but we have decided we will take care of things ourselves and NEVER deal with this company again. we had been using summer wind for 10+ years and loved francine bu the this new owner is, in my opinion, the pits!
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