NOT WORTH THE HASSLE, NEVER AGAIN!\r
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I have rented vans from this shady place at least 8 times in the past four years, and I am officially done now. Their secretary/customer service people are never friendly, but I tried to overlook that for a long time because I thought I did not have any other options to rent a large van.\r
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All the vans we have rented from them in the past have had some sort of issue, and this came to a head a couple years ago when we took a group of students to Syracuse and the serpentine belt on the van broke in the middle of the night. Obviously poor maintenance. Instead of finding someone in the area, they wasted our time waking up one of their towing drivers to come up to meet us. THREE HOURS LATER we could finally resume our trip.\r
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Most recently, however, I arrived to pick up a van for another trip to Syracuse, and I was told by a very annoyed, bad-attitude secretary (who was just waiting for the end of the day and could care less about customers) that I could not pick up a vehicle if someone else intended on driving it. Fair enough, seems like a decent rule, except for the fact that WE HAVE DONE THIS EVERY OTHER TIME WE HAVE RENTED FROM THEM. I tried to explain this and the situation to her (we needed to leave for our trip in 2 hours) but she had zero understanding and zero desire to be helpful whatsoever. When I called a couple days later to complain about it, I was met with a trite ""sorry for the problem"" by the manager- a sure sign that these types of issues are a regular occurrence here.\r
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U Save, you have officially lost my business, and as I now see from other reviews, that of many others in the Binghamton area. Get a clue or shut down.\r
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If you are a potential customer, do yourself a huge favor and don't go near this place! There are other options for rentals, towing and recovery in the Binghamton area that are very comparable in price. U Lose, U Save.
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