TERRIBLE Customer Service and POOR equipment! I had purchased a Groupon for Vela Shape. First, I would highly recommend you PASS on this groupon as the machine used at Aimee is sub-par and not even close to what is currently being used for this type of service. I have had similar service done at American Laser where they actually use the VelaShape machine - it heats up while using suction to burn fat and they do a temperature read on your skin. Aimee Salon's machine is a suction motion without the heat which is what is needed to help burn fat. The woman operating the machine is a mess. She could never find my record with measurements which I would point out she hand wrote in a little notebook kept in her purse. Today I showed up for my scheduled appointment and was told my appointments were canceled due to not being able to reach me. Well, NO ONE called me about my appointment today and yet the very rude owner Aimee insisted that was the case. I told her I could show her my phone records that no one called. She even began to yell while accusing me of yelling - which I clearly was not... and basically said that I missed several appointments according to her computer. I quickly pointed out that her information was inaccurate and reminded her I was there with my daughter in her soccer uniform at our last appointment. She had jumped into her Range Rover and driven off and did not return before I left the salon - which may be the reason why she hadn't updated her computer. She then threatened to call the police - I'm still trying to figure over what exactly. I've never encountered such horrible customer service. Aside from the experience with the owner - the service itself is a poor substitute for the actual vela shape. I am continuing my treatment at American Laser in Manhattan, but was hopeful about this local salon's service as it is close to my home. However, it has proven to be a waste of time and I wish I had read other reviews posted online (yelp, etc...) about this Aimee Salon. I would NOT have purchased the Groupon. I have no doubt American Express will work on my dispute and I've also emailed Groupon directly. If you are considering any Vela Shape service or purchasing a Groupon - I would strongly recommend against doing it with Aimee Salon!
more