Terrible customer service. Was late on first payment in 4 years and they refused me entry into the gym. I came back on Saturday (I work a 9-5 and commute a half hour each way) to cancel my membership and was told they don't do cancellations on the weekend. Nowhere on their website does it say that. I finally got through the incredibly rude people working the front desk and spoke to an assistant manager who got all of the paperwork ready for Monday. Still, what a hassle! I can see why everyone hates them!
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