When Rich Rollin came to the house, I was not in a very good mood. The previous Mr. Rooter made a mess of my bathroom and left it unusable. He was unprofessional and combative when I proclaimed his work unacceptable. Of course I complained. And they sent out Rich.
Rich was a totally different story. Professional and knowledgeable, he not only fixed the bathroom issue, but several other connected issues that would have made another service call likely in the near future. AND he did it in a little over an hour!
He apologized for the previous plumber's short comings and more than turned my head around about the Mr. Rooter Company.
I understand that a company can hire a worker that may not be suitable. The test is when that company really stands behind the work. Mr. Rooter did just that and for no extra charge.
Will I call them again for drainage issues? You betcha. Will I recommend them? Wholeheartedly. Thanks Mr. Rooter, for giving my bathroom back to me.
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