The service department at Scranton motors is always the worst experience. The service people are rude and don't care if you leave there happy or not. They just dismiss your complaints and don't even try to do anything to make you leave there happy. There's not many dealerships around, but very soon if things go back to how they were before, ?Myself as well as a group of my friends will be open to traveling as far as we can tolerate just to get away from this place. The only saving grace there seems to be to this terrible dealership is a new female, who I believe is a manager. After sitting and waiting for a simple oil change for 2 hours and being late for my appointment and having my entire day already ruined I was extremely upset and voiced my displeasure to the service person i was dealing with. He just kept apologizing with no emotion, trying to ignore what i was saying altogether and not trying to make me happy at all saying ""well things happen there's not much I can do about it"" I said yes there is something you can do about it!! This is ridiculous I am never coming to this dealership ever again! You have no concept of how to treat a customer, and I was over charged and charged for something I never authorized or signed for either! ?All this gentlemen said was ok and continued stapling my paperwork. Again voicing my dissatisfaction with the entire situation a young blonde woman i believe her name was karen who was the only person that appeared to be a manager, overheard how upset i was and stepped in immediately apologizing and took over. She then said something that in all the years I've been there that nobody had ever said. That she values and appreciates my business and does not want me to leave unhappy and wants to do whatever she can to make things right for me!! Oh my god! Finally they got somebody that is an actual manager and knows how to treat customers and fix things! I repeated to her my displeasure with the whole experience and she listened and actually cared. She then said that for my inconvenience and the unpleasant experience that she would take care of my bill. I then asked about the courtesy inspection that I'm told is done at every visit so I can see what the condition of everything is in or if I have anything I need to plan for soon. Seeing the gentlemen I dealt with never went over this supposed courtesy inspection and I never received a copy of it. So she apologized and printed it out for me and went over everything with me and the repairs I would need soon, which I would have never known seeing I wasn't even given this paper or advised on anything! That's dangerous! Again the female manager apologized and assured me that changes will be made and that she is going to do everything in her power to fix things so that I won't have an experience like that again and that she wants me to return to the dealership and to be happy with each and every visit. My god, they finally have somebody there that knows what they are doing and knows how to treat customers, i can't believe it. She even walked me out to my car and opened my door for me!! ?I was going to leave and never come back again and tell the few friends I have that are customers as well to never come back! At the end of my experience my mind was changed and I left happy and will tell my friends ( who haven't had many good experiences either) that things are finally changing for the better and I will be more than happy to return to the dealership as long as she is there! It was a pleasure to deal with her, thank you!
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