When it rains, it poures...I've come to know this term very well. At a time in my life when everything was going wrong, my alternator in my trusty honda crv broke down...being a newly single mom, my financial situation isn't all that great. I went a week without my car because every place I called quoted me between $450-550 for parts and labor. I finally remembered taking my other honda to Otto at Japanese Auto and how he was so good to me there..I went back there and gave him a try. Otto is a genuinely nice guy who understands how important family is and how rough life can get. He quoted me a much lower price for parts and labor. He was able to get my car right in and out. He spent a longer than normal time on my car, but he didn't charge me additional labor fees which most car places would have done. He also fixed and cleaned up a few other things that he noticed without any additional charges. Fast forward a couple weeks...my check engine light went on. My car was shaking a little. I took my car in there one morning without even calling him. He checked my engine code right away, diagnosed it and spent about 45 minutes cleaning up the part instead of just replacing it to save me money. He didn't charge me a thing. My car has been fine ever since. Be weary of bad reviews. EVERY business has them. I manage a dental office and sometimes its impossible to keep EVERY customer happy. Unfortunately, most people only use online review tools to complain...causing the business to look horrible. The most important thing is to judge a business based on the people who run it. You can just tell that otto is a very nice and generous man who isn't ""all about the money."" I work for the same kind of business owner, so I know that there are some good people out there still. :)
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