Incredibly overpriced for horrible pet care. I love my dogs like children, so to pay a little extra for exceptional care is fine for me. I should have known not to use them when I walked back and saw the kennels. They had a ton of cages crammed in to the building with nothing but concrete flooring. The smell was overwhelmingly bad so it cannot have been very clean. No wonder their website says the only do prearranged tours. I paid extra for both dogs to be bathed, but when I picked them up, the smelled so rank I had to roll the car windows down just to breathe. Did I mention it was pouring rain? Once I made it home I had to bathe them outside (again in the rain) before I could even let them inside the house. The worst part was noticing my lab limping around the house and realizing she had a huge tear in her paw. She could barely walk! Then I stayed up all night with my other dog because he kept getting sick. I did give them a chance to apologize or respond to the issues I had by sending an email through the website but I got NO response at all. Definitely not worth the cost. We will be looking for another place to stay.
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