OUR A/C QUIT WORKING ON WEDNESDAY AFTERNOON. THE SERVICE TECH ARRIVED WITHIN 2 HOURS. HE SPENT OVER AN HOUR TRYING TO FIX THE PROBLEM WITH THE COIL, BUT IT COULD NOT BE FIXED. HE PRESENTED ALL OUR OPTIONS FOR REPAIR OR REPLACE CERTAIN PARTS AS WELL AS REPLACE THE ENTIRE SYSTEM. WE DECIDED TO REPLACE THE ENTIRE SYSTEM. THAT VERY NIGHT AT 8:30 PM, A SALESMAN FOR THE COMPANY ARRIVED. WE WERE GIVEN SEVERAL OPTIONS AND CHOSE A UNIT WITH SEER 14 RATING. THE INSTALL BEGAN THE VERY NEXT MORNING. BECAUSE THEIR INVENTORY DID NOT HAVE A SEER 14 UNIT, WE WERE GIVEN A SEER 16 AT NO ADDITIONAL CHARGE. THE INSTALL WAS COMPLETED BY 3:30 PM THAT SAME DAY. SO WE WERE WITHOUT A/C FOR LESS THAN 24 HOURS AND WE WERE GIVEN A BETTER UNIT AT NO ADDITIONAL COST BECAUSE THAT IS THIER POLICY. I HAVE BEEN USING BUD ANDERSON'S SERVICES SINCE 1998. I HAVE ALWAYS HAD A GOOD EXPERIENCE. THIS WAS A GREAT EXPERINCE. I ALWAYS RECOMMEND THEIR COMPANY WHEN ASKED ABOUT A HEATING AND COOLING COMPANY.
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