My experience hasn't been that good with the service department. The rep first said the part is discontinued and then when I offered to get the part for them, they said they will not schedule till that part is onsite even though they said they were booked for a couple weeks. I told them if they are booking for 2 weeks in advance, why don't they schedule the engineer, because the part would arrive within a week. Anyways, I am not going to these guys in the future.
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