I engaged Monster Movers out of Worcester, MA for a very small move from South Grafton, MA to Palm City, FL. The move originally scheduled for July 12 pick up in Grafton. Described the contents as a few dozen boxes of household items, 3 small pieces of furniture (occasional tables) and approximately 10 pieces of art (pictures sent them) to be packed by Monster. Very shortly after giving them a deposit for the move, I called and changed it to July 10th. On July 9th I received a confirmaton call and was asked if we could change it to July 11th which I could not due to travel plans. The truck was suppose to be at the property in South Grafton at 8:30, at 8:30 they called and said it would be 9:30 (after I drove an hour to get there). The shipment was to be delivered on July 17th. I contacted them the morning of the 17th and was assured they were on schedule. I contacted them again mid afternoon to ask if they would be there by 5:00 pm if not could they deliver the next morning. I was told they would be there by 7:00 pm and if I could not accept delivery my belongings would go into storage, I would be charged and they would deliver sometime in the next few weeks. I agreed to a 7:00 pm delivery, but when I contacted them at 6:40 pm to determine if they were on track I was told to call the driver. When the driver and I finally spoke he hemmed and hawed and told me he would do his best to get there by 2:00 am, I told him NO WAY. They finally made an appointment to deliver Thursday morning which they did and on time. The driver was very pleasnt and well manneered and everything was unloaded in about 30 minutes. Very shortly after he drove away I notice a piecce of art work missing and called my Sales Rep immediately but got her voicemail. I then called the driver and he also said he would call my Sales Rep. After receiving no response all day the next day I called the main number and explained my situation, the gentleman said he would check with the Sales Rep and was also picking the driver up at the airport and would call me at 3:30. No call received by 4:30 so I called and was talked to like I was being unreasonable and was told he would call me Monday. Monday came and went and I called on Tuesday and was told the gentleman I needed to talk to was out of the office and he would try and locate him or my Sales Rep...NOTHING. On Wednesday I emailed my Sales Rep again and she FINALLY did respond that they don't know what happened to it but would send me a check based on weight for $6.00!!! The piece lost was a 32" hand blown glass bowl purchased in San Francisco. Shame on me for not insuring properly, but it's not even the loss of the bowl but the totally unprofessional and shoddy treatment provided by this company in the name of customer service. I have moved at least 10 times, some of them across the US, NEVER have I dealt with such poor communication and what they may call Customer Service.
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