was hoping to at least get a phone call back from A1 regarding my horrific experience so I did not have to go public with my negative review, but obviously I was not important enough to warrant such call, so here I go...\r
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Pick up was on time (actually 5 minutes early), 4:10 am. Driver was putting car seat for my 4 year old son in the backseat and said he'd be done in a few minutes. I said great, I'll go wake him up and get my bags. 15 minutes later he is still trying to get the seat in. We needed to leave by 4:30 LATEST to insure i'd be able to get through security and have 15-20 minutes at the gate to deal with my child (food/bathroom) at 4:30, seat is not in, i even tried but was unfamiliar with the latch system on the seat AND in the car. So I was forced to HOLD DOWN MY CHILD IN HIS CAR SEAT the entire 45 minute ride to Newark airport. It was an awful thing for any parent to do but the seat was not secure.\r
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When I arrived at the airport the driver was very apologetic and immediately gave me the card and number of his boss. When I returned home I called and spoke to the nastiest woman (how she is in customer services is truly a mystery) and she never once apologized she immediately said 'WELL, IT'S THE CUSTOMER'S RESPONSIBILITY TO INSTALL THE CARSEAT' This was never told to us and how would I know how to put a strange car set in a strange car? After several phone calls with this person including one where she told me 'YOU KNOW, THIS CALL IS BEING RECORDED!' (I said great! maybe your boss will hear how you speak to customers) I finally got in touch with the VP Jeff. I left 7 messages in 2 weeks with no return call. FINALLY I called and he answered and said he had been ill with strep throat etc. He was VERY kind to me on the phone and said he would review the call and my issues and promised he'd call back.\r
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It's a good thing I didn't hold my breath because it's now 3 months later and, well, you guessed it...never heard back.\r
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A1 is NOT the only game in town and I'd rather spend 2x what I spent for that disastrous and potentially dangerous car ride to the airport, then to use A1 again.
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