I am compelled to respond to the complaint posted here by the disgruntled lady who felt slighted after a visit to our hardware store. We at Vickery strive to greet, converse with and serve any and all who are gracious enough to come visit and shop with us. There is much for an employee to learn at a hardware store and at times we in the management are remiss in teaching our youngsters as quickly as we should. On the customer service side however, we are relentless. Our customers come first. Always have and always will. Maybe this is why we have been in business since 1950. I regret deeply anytime that anyone has less than an enjoyable time while shopping with us. I entreat the angry lady to come back to us so that we might make recompense in some measure. We are an eclectic bunch at Vickery. From every walk of life do we spring. The one thing we have in common is our determination to make Vickery the one place where all are welcome, where all can bring their problems and have them solved with good advice, sound products and most importantly a smile. This good will we offer to all people even to one who would post harmful, hateful words about one of our most beloved employees in this most public of forums.\r
\r
Frank Ford\r
Vickery Hardware
more