I own a cabinet shop and had a kitchen project to do and needed some accuride drawer slides #3732.
On 6/5/12 I ordered 11 #3732 slides order# 6014-120605 total of $138.69 stating I neeeded them asap and if not in stock to let me know.
Didn't here back so I sent an email on 6/9 for an update, still nothing!
Again on 6/11 and 6/14 nothing!
6/15 got an email with an apology from Alan saying they should receive the product 6/18 and will be shipped UPS.
6/19 received email from Alan saying again when product received will ship it.
6/21 sent email stating I can't wait any longer and to credit my card.
6/22 received email saying will handle the credit on Monday.
6/22 received a call from Alan to apologize and to not cancel the order but I told him I have to have the product now and can't wait any longer. He said it will be credited on Monday, assuming he was meaning the 25th of June.
7/14 sent another email as have not received the credit yet!
7/20 another email sent, still nothing!
8/7 another email and nothing!
Have also made numerous phone calls with no answer or return calls...........
Here it is 8/29/12 and have never heard back from CMS or received my credit.
This is a sorry way to run a business!!!!
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