This company is totally legit. I have done IT work for them. If you don't owe the bill all you have to do is say so. CBA sometimes gets bad info from clients. CBA will contact Time Warner, or anyone else they work for, and confirm one way or another. If you truly don't owe the bill they will confirm that fact and any information reported to the credit reporting agencies will also be removed. It's that simple. No need to sue or hide. While there are many shady collection agencies out there, CBA is not one of them. I don't know how these peaple can claim it is a scam. If you had a bad experience, that is one thing. But a scam? They certainly don't know what they are talking about.
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