In response to ""sueh"". On May 14th, 2012, this customer had a Lane motion sofa and recliner chair delivered. She called Sheely's and set up a service call for June 6th, 2012. Customer did not like that the fabric is gathered and bunches at the back of the seat of the sofa. Technician explained that this is normal for motion furniture because the fabric must give and move as the furniture opens and closes. Some fabrics will gather more than others. The recliner chair had a 1"" gap between the arm pad and the back of the chair. Sheely's offered to replace the entire chair or replace the arm pad. Because the customer did not like the tailoring of the sofa fabric, Lane offered to give her a FULL in store credit and let her reselect anything else she wanted or to have both pieces replaced with the same fabric. She wasn't sure what she wanted to do. Then, on June 13th, she was given the opportunity to meet with the Lane sales rep and work with him on fabrics and styles in the store. She refused to make the drive to Sheely's. She could have had the entire issue resolved that day. On June 26th, she was told she needed to decide whether she wanted to reselect all new furniture or have just the chair replaced by July 6th, 2012. That was 7 weeks after delivery. This has nothing to do with her warranty. She still has a full warranty on her furniture. Sheely's and Lane offered her every option and she could not make a decision as to what she wanted.
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