I called Roto-Rooter at 9PM the night before a party with a clogged kitchen sink. "Reggie" worked on it for 2 hours and when he couldn't unclog it, he called his boss to arrange for someone to come first thing in the morning to work on it. Sure enough, at 8AM "Joe" showed up and by 9:30 everything was working. Oh, and the party went really well. Both Joe and Reggie were great.
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