Today, after a year and a half of trying to work with Champion AC, stressed out, exhausted, miserable, and flat out disgusted I am sitting down to write my review. Since purchasing my unit for $14k in May of last year, to this day 07/16/12 I still do not have a unit that has passed the city inspection or for that matter consistently worked. Champion AC has blamed me for everything from having an old house (something that was the same when they gave me their quote and took my $) to bad housekeeping, having 2 short haired dogs and most recently going on vacation.
After finding out they improperly vented the exhaust from the unit into my fireplace (city inspector told me about this on one of the five failed inspections) creating the potential for an explosion had I used my fire place I called the owner concerned. The first thing the Owner Tony did was actually yell at me and become verbally abusive, when I in disbelief questioned the installation. He asked me what the problem was, called me "argumentative and uncivil" mind you at this point I had owned the unit for less than one year and it still had not passed city inspection , yet somehow had "passed" Champions own inspection and had its "routine" maintenance that I also paid for.
Most recently I have returned home from a short vacation to find my AC not working correctly again, (apparently the service man told me they didnt know how to secure my unit to the home properly due to its age so they just left if unsecured). This irresponsible act has caused my kitchen to become flooded from an improperly installed drain pan and tubing, which has caused severe damage to my brand new kitchen floors, electrical system, ceiling fixture (fan) and ceiling (not to mention the mold concerns) and now my failing health due to all the stress from this disaster. Champion has forced me to live in subpar conditions while they have had my payment in full ($14,000) from the very start. I have called numerous times to try and get my AC inspected and installed correctly with no help at all. I have been lied to, insulted, yelled at, misled and deceived by this company. At one point (at the beginning of this summer) I begged Champion to simply remove the unit they had installed and just return my money, so that I could pay someone else to install a unit that would work and pass the citys inspection. The owner laughed at me and said that would never happen and that this was not his first rodeo and he knew how to handle people like me (what does that even mean? Someone who simply wants a unit that actually works and does not cause severe damage to his home?).
For months now I have only asked Champion AC to fix/repair or replace the damaged items the incorrectly installed unit they installed in my home has caused. So far all I have gotten is the runaround; several thousands of dollars in damages and several lost days from my job sitting around waiting on Champion AC to fix something that should have been done right the first time and a big headache. At this point I feel Champion AC has taken advantage of an older/disabled man who has worked hard for the money he has earned and paid to them. I can only hope that people read my review and learn from my costly mistake in trusting this company with something as important as their home.
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