As owner of Shear Madness Ltd. my goal as a salon is always complete customer satisfaction.\r
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A large portion of our referrals are by word of mouth. We have worked very hard at letting our work speak for itself. We have maintained a large clientele for over 30 years and hope to do so for years to come.\r
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It is very disappointing that Ashlee did not have a good experience with us. In the future, you should always communicate with the staff here at Shear Madness and your issues will quickly be resolved. We do not like anyone unhappy with a service they have received from us and would do what it takes to rectify the situation.\r
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Client expectations are not always realistic. It is our responsibility as professionals to determine what is a safe and healthy way of getting to the clients goals. We will do what it takes to get there, while always maintaining the integrity of the hair. \r
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We take our reputation very seriously and would never want to compromise that. \r
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Regards,\r
Shear Madness Ltd.
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