Completely dissatisfied with their customer service. \r
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I called to verify my bike was ready to be picked up from being serviced and the guy had to put me on hold twice before confirming. When I asked to verify that everything was paid in full since I was having a friend pick up the bike he said that he would have to talk to the service department and call me back because he had customers in the store.\r
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Insulted, as I was also a paying customer, I hung up. I was at work and could not argue with him any longer. \r
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A minute later another guy called to confirm that the balance was paid in full and that I could pick up my bike. This guy was very friendly as I am sure he knew how I was just treated. I asked for the name of the person I was speaking to before and he responded, ""the owner.""\r
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Needless to say, I will not return to the Touring Cyclist and have since recommended several people to go elsewhere for any bicycle needs. I work in customer service and understand the importance of keeping and maintaining happy customers. I have heard from numerous people since that this is typical at this store (and the owner).\r
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