If this was just opinions it would be understandable, just banter and speculation. But in this case these reviews don’t even scratch the service of the trouble and reality of customers through. I was a customer of motion lab for 1 year, 2010-2011, and was there for the changes that were supposed to make it better. Better phones and computers, More people to get back to the customers faster (After you pay your wait times for phones will get longer the more you wait for XYZ to get completed!"") If it starts to drag beyond what you were quoted, more techs to get work done faster, it didn’t help. There was multiple phone calls not answered, never returned messages. Dynotunes, that weren’t completed in one session, or even attempted, schedules being pushed back farther and farther. Even simple things like the color of a BOV that you wanted, you receive the wrong color. And everything is paid for up front, that’s right your money, no matter if its $1 dollar or even several thousand. Regardless if the services you have paid for are completed or not? These are not opinions or hear say go to any meet in the community of surrounding charlotte and ask about Motion Lab and see what car enthusiast that have dealt with them really think. If I can help anyone not spend months waiting on services, again they paid for to be completed UPFRONT! Or have their CAR sit behind the ""Fence of Shame"" (I’m sure after they read this they might put up a tarp to hide all the tragedy) where the shells of several vehicles await to be reconstructed (If you think I’m lying drive by the shop and look behind the fence that’s in-between motionlab and the 4x4 shop) after half a year or longer! Some the customers fault others, again other just bad logistic, or plainly taking on work for capital (like telling you ""Yeah we can do that!"" Knowing they can’t complete said job in a timely manner). Do a test when your job gets beyond simple pipes and fittings and goes more hardcore ask for an estimated date, write it down and see if it gets meet. If it does, good for you, if not, ask for another and another and so on and on. Don’t be a fool like some of us have been and do your research online, don’t just sit on the internet, go out and ask other enthusiast. I am sure you will meet a couple of fan boys that really wont voice their true opinions, but when you cross that line from ""satisfied"" (content your already in) to confused (You’re no longer happy with what’s happening and they don’t seem to be listening) and cheated (They really took you $1+ and made you wait months, for rather simple shop services), they’ll really see. Good luck.\r
\r
This establishment also has a knack for quickly trying to get bad reviews removed by calling them slander. I am not just throwing around insults based of lies, or calling out individuals but an enterprise as a whole. \r
\r
I have, RECIEPTS, CALENDAR DATES WITH JOB QUOTES, WHEN THE JOBS WHERE COMPLETED or weren’t, UNANSWERED PHONE CALLS / UNRETURNED MESSAGES on phone logs, Pretty much everything that I have mentioned here for people who spend they hard earned money to enjoy.\r
more