The customer service is horrible. The girl in the office is plain rude, and she hardly cares about your problems. They take forever for any maintenance work (if they ever do it), but when they have to show your apartment to other people, or ask you for a hidden fee, they'll be at your door first thing in the morning. I waited for a year to get my keys changed, but when I mailed my key one day later at the end of my lease, she took part of my deposit even if the key was already in the mail and she had another copy for it.
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