TERRIBLE SERVICE! Wish I'd read the reviews first. Purchased Living Social special for 800 sq ft. They called four hours before my appt to say they were on their way. I dropped what I was doing and raced over there. Then, they called to say they'd be 45 mins late. They did not use a ""deep steam cleaning, truck-mounted system"" as claimed on the voucher. They merely sprayed with a sprayer while complaining that it wasn't working properly, and buffed with a floor buffer. There was no vacuum or extraction process. Seems like they just shuffled the dirt around. The carpet looks no better, and there is no fresh smell. When I called the owner, they said this is what they do for commercial units (although I specifically asked if the service was the same for commercial units before purchase), and it actually ""works better."" They also said they did not want to be liable for any damage to commercial flooring, although I had a wonderful truck-mounted steam clean done last year from another company. I guess you get what you pay for. At this point, I'm hoping for no damage or new bad smells tomorrow. Looks like I'm going to have to pay for another real company to come and do the job right.
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