We went through a major remodel of our home 3 years ago and selected AVW as our window replacement company after talking with other companies and were very satisfied with the installation and quality of their product. Recently we had to replace a patio screen that was damaged after someone walked into it. I wasn't sure what their replacement policy was, but I called AVW and spoke with Michelle in customer service. She was very pleasant and answered my questions and slotted us in at the first available date. Jesse (who originally installed all of our new windows and patio doors) arrived earlier than our scheduled appointment (BONUS!) and quickly replaced the screen. My husband asked if Jesse could make a couple of other adjustments with some other window areas and he happily obliged. Both Michelle and Jesse were great and we are very happy to know that we can count on AVW's product and great customer service.
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