They were two hours late arriving, with no phone call to let us know what was going on. I had to try and reach them. The front end guy, Doug, was very good to my daughter, but he was not cooperative with my needs. It took some doing on my part to "get there"; i.e., even though I requested Sunday, and I explained why I needed to move on Sunday (July 1st), he did the proposal for July 2nd. One of the guys I requested was not assigned - so it was a new guy -- would have been nice to know that. The movers themselves are hard working and do a good job. They make very little money for all that they do. I respected their moving skills and the extras they do to help make it a positive moving experience. I would give them four stars. But the front end experience was negative. Better communication would go a long way and following through on what the customer needs....
RESPONSE FROM Christian Brothers Moving:
This review has some mixed messages. We explained to Candi that we don't normally do moves on Sundays, however we went out of the way to accommodate this special request and we were successful in doing so. Candi had specifically requested 3 movers, however, when we're operating on a day when we don't normally do business I have to respect my movers desire to have a least one day off per week. The "new" person she requested has been with us for 4 months and has 3.5 years of moving experience. To say that movers get paid little as part of the review seems a non-issue, especially if you consider that we pay an average of 30-50 more than most moving companies' hourly wages.
It's hard to hear reviews that paint such a negative picture when the move was performed within the estimated time frame and no damages were reported.
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