Complete fail on 7/30/2012. Pick up scheduled for 8:00 am for a trip from San Francisco to Napa did not materialize - driver ""overslept"" and could not get to us before 9:30. No apology. We had to take cabs to Napa (two cabs with four persons each, total cost $500, then have another driver meet us in Napa for remainder of day and return. Total excess cost more than $800.
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