I called them and spoke to one of their dispatchers late in the afternoon because our deadbolt on our door had become very temperamental - we arranged for them to come the following afternoon to do a lock replacement and an assessment of the hardware, and how it should be maintained. I was very impressed with the quote the techs gave me for the work - they asked a lot of questions about how we use the lock, and what level of security was important for us. I was confident we were going to get exactly what we needed for the right price. Thank you them.
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