I reseached boarding for 3 wks. for my 12 yr. old Miniature Boston Terrier. I used Pavlov's and paid for a bath. My daugher picked him up on a Sat., said he smelled like poop, so gave him a bath. I called them, they said he must have stepped in poop. So, I use them again for 4 days. Picked him up, they actually brought him to me and said ""he smells like poop, he must have stepped in it"". I immediately made them wash his feet and told them about the above. I get him home, my whole car stinks. I wiped him down with a damp cloth, found dried, crusty poop in his coat, wiped him down with a pet wipe, my whole house is stinking by now. After an 8 hour car ride home, I had to give him a bath. I only have baby shampoo for him. He still stinks! WTH???? They did not feed properly, as I took 4 days of dry food and two cans of wet food to mix in (1/2 can daily). I returned home with a whole can of wet food. The place stunk like an old building, that smokey, moldy smell. A staff member had to clean up some piddle from another pet and acted all ""ewwwww"" about it. Their billing also needs to be checked before paying. I am never using them again, and I am calling to complain. Proof you get what you pay for!\r
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UPDATE: The staff contacted me on behalf of the owners, who were very concerned about my dog's boarding. They were apologetic and offered me a free nail trim for him. I am going to take them up on it, and I want to make the statement that not all pet owners are as anal as I am when it comes to their pet. I appreciate the contact from the staff on behalf of the owners, and will request those that are reading my rating try boarding there for yourself as my experience may not be a regular occurence. Thank you, Mrs. Pavlov, for your concern and correction of my experience for all boarding animals.
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