've gone to this place a few times over the past 2 years and this last time I went, my dog's fur at the base of her tail was left with a large bald spot that was not there before. They also shaved around her backside and private areas way way too closely. The skin has become very irritated as a result. When I picked her up I noticed that she was not brushed out. When I got home I brushed her and a big handful of hair came off of her and that's when I noticed the bald spot. I never had a problem before this last time so it's possible someone had a bad day. We were going away for the weekend so I called the following week and they refused to take responsibility saying that my dog did it from scratching herself. Not nice. If you make a mistake, admit to it and move on.
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