Not only is Joe an experienced mechanic with over 30 years experience, he and his team take the time to do the job right. I've personally seen and spoken with several happy customers. And though his main focus is custom cars, I've seen them help friends that have little resources, but need transportation for work and family.
As for negative reviews, is it a coincidence the negative review happened right after an employee got fired? I wish companies like citysearch and others would do a better job of vetting negative comments.
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