I thought I did my homework and thought I was dealing with a top notch facility... THOUGHT is the key word here.
They called me 30 minutes before I was supposed to have my pet there and told me she would have to wait all day to be groomed because of the weekend boarders...
WORST PART... There was NEVER even an apology as they beat around the bush trying to make excuses as to why they couldn't get to my pet in a timely manner. I even explained that I had made special arrangements and taken the day off work to accommodate THEIR schedule.
After I told them I would have to find another place to take my pet because of my schedule their only response was that I would ""HAVE TO DO WHAT I HAVE TO DO"".. what kind of response was that ?!?!?
WAY TO GO... SOME KIND OF CUSTOMER SERVICE POOCH PAD !!!!!
I WILL NEVER, NEVER, NEVER RECOMMEND YOUR SERVICES TO ANYONE I KNOW !!!
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