June 15, 2012 - Horrible! CertaPro was employed by my HOA association to paint the trim and then the siding on my townhouse. LOL Dealing with them has been frustrating. They have several excuses as to why the job is still not completed, some acceptable, but overall completely unprofessional. Their crew does not speak English, they rushed through the prep process and then stopped when I questioned them. I have spoken with the CertaPro representative several times, with one on-site visit. Still unresolved issues. Primarily sloppy work and poor prep work. - UPDATE - Since I have posted this review on several site. I have received another phone call in an effort to ""resolve"" my problem. Another meeting is scheduled tomorrow, Saturday @ 11:00. I will update this review as the process goes along. Amazing what an online complaint will do versus emails and phone conversations.
June 16, 2012 - The 11:00 Saturday appointment to address my issues. 45 minutes late. No apology, no phone call, no email, just late. The crew spent 2-1/3 hours prepping the back of my townhouse on Saturday...lucky me. Returned on Monday to actually paint the siding & redo the trim. How did it look - good. EXCEPT for the areas where the ladder (guessing here) was placed up against the siding (newly painted) and left black marks - LOL! Did the crew repaint the area before they left - NOPE - I had to call and request it to be done. Tuesday they fixed the area. They also failed to replace all of the 15' downspouts that they removed from the back of the homes. After another email,...they came back by and put them back up.
June 20, 2012 - What can I say...that hasn't been said. Overall service - POOR. If they had just done the job right the first time...so much wasted time and effort could have been avoided. It took 12+ emails, numerous phone call, and two on-site visits, simply to get the job done right. Ultimately, time will tell to see how well everything lasts.
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