I never write reviews, so this must say something. Very long story short, we had been looking to buy a car for a few weeks. We would get to the dealerships and the car we saw online, ended up being in bad shape or the salesmen were high pressure. We live nearly 70 miles away from Hackensack Nissan but we saw a Nissan we really liked. I called the dealer and spoke to Tony D. I filled him in on my previous experience and he said ""I will go outside and take photos of the car for you, and send them to you"". He did just that. He pointed out the couple flaws the car had and did NOT pressure me to come up and look at it; he was being an honest person (hard to find nowadays) . Needless to say, I still wanted to see it. When we arrived, we met with Ken. Once again, he allowed me time to look the car over, without hovering over me and making me feel pressured. The car was a certified pre-owned, which was a big deal to me. That was it, I wanted it. Within an hour, I had the keys to our beautiful car, with NO PRESSURE and top notch customer service. I have owned over 10 cars and this was the best experience I've ever had.
There were a couple very minor issues after the purchase. When I contacted Tony and Ken about it, not only did they take care of it right away, but they apologized and made it right tenfold. (We are talking about me being picky, nothing they did wrong at all!). I couldn't ask for better experience buying a car.
If they moved their dealership another 70 miles away from my house, I would still drive up there and work with Ken and Tony all over again.
Thanks guys!!!
Sam James
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