First off I thoroughly researched this company and had 5 other quotes as comparison. They were in the ballpark with the ""Binding Order for Service"" and had the best rating with BBB. Darryl seemed very professional over the course of several emails and phone calls but ultimately that doesn't matter. Once you sign the documents and place a deposit everything is at the discretion of his ""Dispatcher."" He led us to beleive that our month notice of move date was no problem and that because they had a location in Irving, Texas we should have our shipment in 5-7 days. First off our pickup date was supposed to be May 7th in the a.m. I was supposed to get a call the previous evening with a 2 hour window which I never did. Evidently they were calling our number in Texas after I had specifically told them to call my cell phone as we would be moving our daughter from Arizona to Texas. I called myself and was transferred to Abe who apologized but stated his crew was running late and would be too exhausted to do our pickup the next day. He stated they would be out on the 8th between 7 and 9 a.m. This never happened. The two man crew finally arrived after 11:00 a.m. and the first thing the driver said was ""It's too hot here."" He showed his lack of enthusiasm by moving extremely slowly even after knowing we were over 24 hours late at this point. He showed me an itemized list of extra charges that we could incur which I then told him I wanted to know before he used any of those items so I could approve the charges...He failed to do this as well. He stated the dressers had to be unpacked of clothing because they would be too heavy and charged us for the box and even to pack the box after I had told him I would pack them myself. After 3 hours we started moving boxes ourselves and literally moved every single box without his help. His partner did assist during that portion and that was the only time things moved quickly. Keep in mind we have moved the same amount of items 4 times as it was my daughter's one bedroom condo. Always it has been completely done in one and a half hours. It took this crew...with our help 5 hours!!! In addition we were charged extra fees not detailed in the quote. This included extra items that were not in the original quote which I was happy to pay for. But the fees for ""wrapping"" the furniture which don't be confused when they tell you that blankets are provided...They charge you $60 a roll for shrinkwrap that is laid on so thick it took heavy duty scissors to cut through and several dollars per roll of tape (they would not use the rolls I had on hand). They accumalted $427 worth of supplies to our bill which I find completely taking advantage of the customer. The hotel bill which I was told would be taken care of, our driver knew nothing about. I had to place more phone calls back to Darryl to get this worked out. We finally leave and I am so upset I call and tell Abe (manager) how dissatisfied and upsetting the whole ordeal was. He apologized and said they would do their very best to get our shipment expedited to us. Darryl called after we arrived in Texas having driven 18 hours and stated a driver would call us soon with an ETA and they had to ""work miracles"" to get us our items. The driver called and said they would arrive Friday the 11th....never happened. The truck (which are not their own, they lease them according to Darryl) broke down in New Mexico. Part was supposedly ordered and they should arrive by Tuesday...never happened. All this time I am having to make direct contact because no one calls me to notify of status. A different driver calls me and states the truck is being repaired and they should arrive on the 17th...never happened. The truck breaks down again. We finally recieve our items on the 20th. Overral this was a terrible experience.
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