I called this business on Friday, June 8th at 9:00 PM about an issue with our air conditioning unit. I explained that our A/C had stopped producing cold air and now smelled like it was burning. The tech (who is the owner of the company) arrived quickly and began his evaluation. He found that the blower motor had stopped working and needed to be replaced. We were assured that this would fix the problems with the A/C not cooling. We paid $425. $225 just to get the tech out to our house and $200 for the blower.
Saturday, June 10th, we realized that our A/C was NOT working properly. It was still not producing cold air (which was part of the original complaint). We called around to different A/C repair companies who told us that the Freon levels should have been checked when the tech came out the fist time. I got back in touch with the owner of the company who's exact words were ""I could have checked the levels last night, but I didn't"" and he wanted to charge us ANOTHER $225 just to come out to check the Freon levels, which he should have done during the first service call. Keeping in mind, that the every other company we called, charged between $79-$99 for a service call. After hours and on weekends.
The owner decided he would come out and fix the problem on Monday or maybe Tuesday, but he wasn't going to come back this weekend because he already had plans. It's in the mid 90's here this weekend and we have a daughter with respiratory issues who needs a cool environment. When the owner refused to come out without us paying for another service charge we ultimately went with another company.
PLEASE do your homework. There are several, more reliable and affordable companies in Suffolk.
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