Regrettably, I ignored other bad reviews posted about Connie Duglin Linen, and paid the price. Connie Duglin Linen dropped the ball at EVERY stage of my order ? from consultation, delivery/installation through pickup.
I had an initial appointment scheduled with a sales associate 4/27/12, which she never showed up for. When I arrived, I was told she was out of the office and a male admin ended up helping me. He was nice but had limited product knowledge, which was a challenge. The sales associate never followed up with me to apologize. When I called to make changes to my order, she emailed me the revisions and acted like it never happened.
As discussed (and reiterated) with the associate, my linens needed to be delivered and installed at 4:00 sharp on my wedding day. Their installer didn't arrive until 4:45, which delayed ALL my other vendors from setting up - florist, dj, caterer, cake, etc. I also paid extra to have the chair sashes installed, thinking that Connie Duglin Linen would do the most professional job. Was I wrong! Many of them were crooked or placed too high on the chairs, so when my guests sat down they were close to falling off. This gave my banquet room a very sloppy appearance. My family could have done a better job installing these, and I can only think the poor job was a result of their installer running behind.
Two of the linens on my presentation tables had oil stains, and there were creases running down each of my table linens. When my wedding coordinator inquired about steaming these, she was told it ?wasn't company policy.?
The linens were picked up that night, but the napkins were forgotten. Further, Connie Duglin Linen did not provide us with a prepaid bag to return these (which IS supposed to be their company policy). Consequently on the way to the airport for my honeymoon, I had to arrange for my wedding coordinator to collect these and drop them off at Connie Duglin?s office.
Most telling of all, however, is how they handled my complaint. When I contacted their office with the problems listed above, and copied Mr. Linen himself, my email was ignored. Connie Duglin Linen has made it apparent that they do not care about their customers? feedback and do not stand behind their services. Do yourself a huge favor and contact a linen company who cares about your event and your business!
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