I arranged over the phone with my assigned nurse the day before my smart lipo procedure and I arrived on time. After a 45 minute wait up and asked the receptionist if they forgot about me. Personal walked back and forth but no one came to greet or offer an explanation for the delay. About 11/2 later the same lady who had crossed the waiting area more then a few times without acknowledging my presence, turned out to be the over the phone arranging nurse who was going to take care of me. She appeared to be overwhelmed and in a bad mood. After the procedure, they did not have the undergarment and my daughter drove me from the clinic to the mall to find something temporary. On my follow up appointment I made all this observations to the Dr. he agreed that was not the best service and promised to relate my concerns. I never heard a word back. The procedure it self had decent results and the Dr. was pretty nice. Bottom line they have a lot of room for customer service improvement.
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