I secured this company's services approximately 1.5 yrs in advance of my Wedding Date. 1 yr later, little to no progress was made for the event. Over the year of working with this company, many promises were made & broken, repeatedly. There wasn't consistent correspondence; an address was changed and I wasn't notified, a phone number was changed and I wasn't notified, I had to send e-mails repeatedly to get any answers, communication is vital when planning a Destination Wedding and it's extremely disconcerting that I even had to request this information. I do not like to 'badger', and although I do understand not receiving an immediate response, not responding until a 3rd or 4th attempt is unacceptable. I was & still am highly disappointed, and quite frankly heartbroken.
Thus I submitted an official notice of cancellation. I was immediately contacted by the Owner of the company who made many offers to maintain my status as a client. I discussed the propositions with my Family. Valuable time had already been wasted investing in empty promises from the company. Thus, we were simply not willing to take the risk of incurring any more stress & disappointment.
I maintained my cancellation status, and mailed a signed copy. I requested my full amount invested, because the company did not meet the duties outlined in the agreement.
After multiple requests for an expected receipt date & amount of the refund, I was finally contacted by the owner, who stated it would by 60 days from the written notice and the refund amount would be anything paid aside from the deposit. Again I requested the full amount I invested, because the company did not meet the duties outlined in their agreement. I became extremely emotional at this point and a spiteful e-mail string followed between me & the owner. In a brief moment of insane irritation & frustration I posted on a Wedding Website warning other brides away from the company, I included a link to a fraud / scam alert website where various posts by other individuals were made regarding the owner, employees, company etc. I only wish I would've found before I secured their services. This action ultimately resulted in the owner informing me that I might find it best to settle this in court.
More than 60 days from the written cancellation notice, has come and passed, I still haven't received anything. I have submitted a complaint on the Florida Attorney General's website, Better Business Bureau, & Florida Department of Agriculture & Consumer Services.
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