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Editorial review from Citysearch - Review by citysearch c | Institute For Drivers Safety

Institute For Drivers Safety

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Editorial review from Citysearch 6/21/2012

Stay Away from This Driving School! This company only wants your money. Poor service with even poorer customer relations. I had enrolled by son in this school based on the other teens in my neighborhood using it. I was first concerned when I attempted to register ""on line"" and kept playing phone tag with the rude office staff. I was then told that they would appreciate ""cash"" as the first form of payment. I should have seen the light at this point, but my kid wanted to get his permit. He said that the class was okay, but the Instructor was hard to understand and mumbled his words. On his drive, the guy arrived late and said that he was having problems with the car. I asked what kind of problems as I was concerned, the car looked old and beat up. He said that it was nothing to worry about. I again said that I was concerned and he said that I could cancel the drive, but all the cars are the same and there would be a fee for cancelling. I was very reluctant, but my son was anxious. After the drive, I was told that my son was a ""bad driver"" and needed a lot of work. I said that is why he is going to your school, to be taught how to drive. Not very professional. My boy then took his next drive and seemed pretty confident, he had been doing well I thought. When he got home, I could tell he was upset. The Instructor said that he had failed the test and needed to practice at least ten hours more. Stopping and staying in his lane were the issues. I was told that I could call and schedule a retest. His father and myself practiced with him and thought that he was ready to retest. I called the school and attempted to schedule a retest. I was told by the woman answering the phone that there were ""no retests given"". I said that the Instructor said that I could call and there would be no charge. I was told very curtly that there were no retests and that I could buy another drive segment if I wanted him retested. I asked to talk to a manager and/or owner and was told that no one was available. I left my number and expected a call back. I called back at least 3 more times and each time I was told that no one was available. I found out that the owner is RANDAL ARTMAN and asked specifically for him. I was informed that he is never available. I asked that he call me, he never did. My son did get his drivers license, at the M.V.D. I have complained to the M.V.D. about the Institute for Drivers Safety and I am guessing that nothing has been done. Please take my warning with this company, there are many other driving schools out there, don't choose this one! more
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