I went to City Lights while doing a renovation because I wanted to avoid the big box stores and get something higher quality with better customer service. Well City Lights failed me on both accounts. I spent an hour and a half in their showroom looking at lights, couldn't find ""the"" pendants that I was looking for so I went through some catalogs and finally found a set that I really liked. Had to special order them. Never once was it mentioned to me that special orders cannot be returned, I know shame on me for not reading the fine print before paying. Took two weeks for the order to arrive. I was very excited until I opened them up. What I found right away was that the canopies for the lights were super cheap plastic and did not match the fixture. They look worse than what I could have bought at a big box store, certainly not up to par with the $130 per fixture I paid for them.
So I began emailing and calling my sales person to see what could be done. Right away it was all the manufacturers fault, which in this case maybe but I don't care just make it right. So she agreed to contact the manufacturer to see if new canopies that matched the pictures of the fixture could be sent. Manufacturer said they'd send new ones and I was told I'd have to pay for them. UGH. Another special order and this one took FIVE weeks to arrive. When I finally got the new canopies I discovered what they sent wouldn't work with the fixtures I have. The salesperson at that point didn't seem to interested in helping much. She said they have lots of parts lying around and might be able to find me something that will match. All I want is the canopy that is pictured in the literature, why is that so hard. Ultimately I had to contact the manufacturer myself and am currently working with them to resolve the issue.
Save yourself some time, money and frustration, don't bother shopping with City Lights. You certainly don't get the small hometown customer service you'd expect from a store like theirs and with no returns on special orders (50% restocking fee on instock items - OUCH) you'll be stuck with whatever you get. I'd shop at a Home Depot or Lowe's before going back to City Lights.
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